GENERAL TERMS AND CONDITIONS

This document sets out the General Terms and Conditions governing the use of the support service offered by DIGITAL ONLINE DEVELOPMENT, S.L.U. (hereinafter referred to as "DIGITAL ONLINE DEVELOPMENT").

Use of this service implies full and complete acceptance of these General Terms and Conditions. Therefore, we recommend refraining from using the service if you disagree with any of the conditions established herein.

• ACCESS TO SERVICES

Only individuals who are of legal age or legally emancipated minors may request and contract DIGITAL ONLINE DEVELOPMENT services. In Canada, this includes individuals who have reached the age of majority according to the applicable provincial or territorial legislation (generally 18 or 19 years).

Non-emancipated minors may only use DIGITAL ONLINE DEVELOPMENT services with prior authorization from their parents, guardians, or legal representatives, who will be ultimately responsible for the actions of the minors in their care.

DIGITAL ONLINE DEVELOPMENT will not have access to personally identifiable information of users, as service contracts are processed anonymously from the service provider’s perspective. Parents or guardians are responsible for supervising the use of the service by minors, including implementing "parental controls."

DIGITAL ONLINE DEVELOPMENT provides its services exclusively to users in Canada. Users must have all necessary equipment and software to access the Services, including mobile devices or other access devices, and ensure a functional network connection.

DIGITAL ONLINE DEVELOPMENT may temporarily interrupt its Services to carry out repairs, maintenance, and upgrades. Additionally, certain Services may be modified or discontinued, either temporarily or permanently.

• USER OBLIGATIONS

The User agrees not to misuse DIGITAL ONLINE DEVELOPMENT’s Services and to comply with Canadian laws and respect the rights of third parties, including intellectual and industrial property rights.

The User acknowledges that the Services may not be used for unauthorized commercial purposes or activities that violate these General Terms and Conditions. Additionally, the User must ensure the following:

• Maintain an adequate network connection.
• Follow the instructions for requesting products or services correctly.
• Report any access-related issues to their network operator.

• DIGITAL ONLINE DEVELOPMENT OBLIGATIONS

DIGITAL ONLINE DEVELOPMENT guarantees the quality and reliability of its Services but will not be responsible for the availability or content of third-party websites or links accessible through its platform.

Content that may be considered illegal or contrary to Canadian laws will be immediately removed, as determined by the appropriate authorities.

To report potentially illegal content, users may contact DIGITAL ONLINE DEVELOPMENT via email at attcliente@donlined.com or by calling the customer service hotline.

• CONTACT

You can reach us through:

• Customer Service Phone: (XXX) XXX-XXXX (service hours: Monday to Friday, 9:00 AM to 5:00 PM local time).
• Email: attcliente@donlined.com.
• Postal Address: DIGITAL ONLINE DEVELOPMENT, [address in Canada].

• INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The content and designs of DIGITAL ONLINE DEVELOPMENT are protected by copyright and intellectual property rights under Canadian law. Reproduction, communication, or distribution without prior authorization is prohibited.

• USE OF COOKIES

DIGITAL ONLINE DEVELOPMENT uses cookies to enhance the user experience. These cookies may be "persistent" or "session" cookies and do not contain personally identifiable information. Users can manage cookies through their browser settings.

• COLLECTION AND PROCESSING OF PERSONAL DATA

Users’ personal data will be processed in accordance with the Canadian Privacy Act (PIPEDA) and other applicable regulations. DIGITAL ONLINE DEVELOPMENT guarantees the confidentiality and security of personal data provided by users.

Users have the right to access, rectify, cancel, or oppose the processing of their personal data. To exercise these rights, users can contact DIGITAL ONLINE DEVELOPMENT through:

• Customer Service Phone: +14 375 369 235

Users must include the following in their request:

• Full name.
• The specific right they wish to exercise.
• Contact details.

DIGITAL ONLINE DEVELOPMENT will process personal data for the following purposes:

• Provision of contracted services.
• Incident management.
• Compliance with legal requirements.
• Communications related to services or promotions (with the user’s prior consent).

This document is subject to Canadian laws, and any disputes will be resolved in the competent courts of Canada.